Terms & Conditions

Privacy Policy

By submitting any information through the use of www.redcliffe.co.nz, or by otherwise accessing or using this site, you agree to the terms of our Privacy Policy and consent to the policies and practices described for the collection, storage, use or disclosure of personal information.

Minimum Stay

Please note: A minimum stay of two nights is required for the months of December, January and February.

Methods of Payment

Cash, all major Credit and Debit Cards.

Deposits

A deposit is required to secure your reservation.
For stays of one to three nights, the deposit required is the full cost of one night's accommodation.
For stays of four nights or more, the deposit required is the full cost of two nights' accommodation.

Cancellation/Refund Policy

1. There will be no charge if cancellation is notified to us more than 21 days prior to the checking in date. Your total deposit/payment will be refunded.
2. Cancellation between 7 and 21 days before checking in date will result in the forfeiture of 50% of the deposit paid. 50% of your deposit, plus any additional payments made will be refunded.
3. Cancellation less than 7 days before checking in date will result in the forfeiture of the total deposit paid. Additional payments will be refunded.

Cancellation fee will not be charged if room is rebooked

Non-Arrival Policy

There will be NO REFUNDS OF ANY DEPOSITS/PAYMENTS in the case of non-arrival of guests where no notice has been given.

Early Departure

Early departure will be considered a cancellation and charged as per the Cancellation/Refund Policy.

We strongly recommend that you buy Travel Insurance to cover cancellation of your holiday accommodation.

Preferred Check In and Out Times:

Check In: After 3pm
Check Out: Before 11am
Any other times please advise in advance.

Vehicle & Belongings

The Hosts accept no responsibility for any loss or damage to any car, its contents, or any baggage or personal belongings.

Damage

The guest is legally responsible for all breakages and damage caused by the guest and any cost of repair or replacement is payable to the Hosts on demand.

Smokefree

Redcliffe Homestead and garden are Smoke-free.